RETURNS/REFUND POLICY

We understand that sometimes our products do not match your expectations. Keeping our customers in mind, we have devised a return policy which makes it easy to refund/exchange your product. All we ask for is 15 working days. Within 15 working days we ensure that the product is refunded!

A Step-by-step Refund Guide

  1. Not Happy with your product, no problem. You can just give us a call at our customer care number  1800 309 7931 or email us at care@mohansluxury.com within 30 days after you have received the product. When you call/email us for refund please mention your reason for refund. That way it becomes easy for us to understand our customers better.
  2. As soon as your refund order has been filed with us, there are two options:
  1. a) either you ship the product yourself
  2. b) or we will arrange for a pick up from the same address to which the product was shipped. We also ship a refund form with the product. Just pack the product in the carton/packet, in which it was shipped, attach the form and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.
  1. Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse.

If the payment was made by Credit Card, Debit Card or Net Banking, we will refund the money to your Credit Card, Debit Card or Net Banking account respectively*.

Important Points

  • Orders cannot be cancelled, once they are shipped.
  • Refund process will be initiated once we receive the goods.
  • We refund only to customers in India.
  • If you cancel your order before the products are shipped, you can have your entire money refunded in less than 7 business days.
  • If you lose the refund form, don’t worry. Let us know and we will send one through email to your email id that has been registered with us.
  • Please follow up with your respective bank/ card issuer post completion of refunds process by www.mohansluxury.com to check on reflection of funds in your account